FREQUENTLY ASKED QUESTIONS

If your questions aren’t answered here, please contact us at [email protected]. We are happy to help!

New Customer Questions:

1a) Do you offer discreet shipping?

“Yes, all of our packages are sent in discreet packaging, with no indications to the contents of the package. The package will show “pajamas” or “toys” depends on what you purchased. There is only one exception, if your order exceeds $50 with only pacifiers, DHL would force us to label it with pacifiers. So, please do NOT buy over $50 pacifiers only if you concern about discreet shipping. Our products will be packaged in gray plastic shipping bags. Packaged items can’t be seen without opening the shipping bags.”

1b) What payment methods do you accept?

We currently accept PayPal and Credit Card payments. See the next question for how to make Debit or Credit card payments.Credit card charges will show up as “LFB“.

1d) Where do you ship to?

We ship all of our products worldwide.

1e) What’s the shipping costs to my location?

We feature worldwide free shipping with tracking numbers. This free shipping service alone would save you up to 60% on purchase compared to other sellers because most of other sellers either charge high shipping fees or do not provide tracking numbers or both. Please take advantage of LittleForBig free traceable shipping.

1f) What’s the shipping time to my location?

The shipping time vary with the shipping methods and the locations. Below is a list of typical delivery estimation. If you don’t find your location below, please provide detailed shipping address for a delivery estimation. (We are still trying to find a better carrier for Canada). Note: It takes 1-2 business day to process and ship orders. Once the orders are shipped, shipping time start ticking.

Free Worldwide Traceable Shipping Delivery Estimation (Default)

United States6-8 Days after shipping
United Kingdom4-8 Days after shipping
Germany7-11 Days after shipping
Spain14 Days after shipping
France7-12 Days after shipping
The Netherlands7-12 Days after shipping
Italy11 Days after shipping
Canada10-15 Days after shipping
Australia10-15 Days after shipping

Note: 1) For customers who live in the countries not listed above, LittleForBig recommend you take advantage of our “Free Express Shipping for $50+ Orders” deal (please find details below) to avoid potential long shipping time. Group purchases by yourself or with your local little friends. 2) Brazil customers please include your tax ID in your order. And please expect to pay import tax when the package arrive to Brazil. The custom department will notify you to pay for and pick up the package.

Free Express Shipping for all $50+ orders

Starting in December 2016, LittleForBig automatically upgrade $50+ orders to Express Shipping for free. This express shipping would cost $20-$30 with other abdl sellers. Please take advantage of this service by grouping purchases by yourself or with your local little friends. Check details HERE.

Note:

1) Shipment includes diapers would take 5-7 days to deliver.

2) Russian custom department does NOT allow DHL express shipments to any individuals. So all Russian orders would have to ship with LittleForBig regular shipping, which average about 10 days in delivery.

Express Shipping – DHL 4 Days Shipping Delivery Estimation (Optional)

Worldwide 2-4 Days

1g) Which size onesie is right for me?

A size chart is included in the picture gallery of all our onesies. LittleForBig onesies go by four measurements – Chest, Waist, Hips, and Torso Length. Taking all these measurements significantly increase your fitting rates. The “length” (torso length) measurement is the most important to ensure a proper fit, and you can determine yours by measuring from bottom of your neck to your crotch. Please do this process with a diaper on if you intend to wear your onesie with a diaper. If you have an extremely curvy body, you also want to make sure your chest, waist, hips measurements don’t exceed our onesie dimensions by 3 inches. If you still couldn’t pick a size after taking measurements, please send us an email with your measurements to email [email protected] We are more than happy to assist you in selecting the best fitting size.

Please note that you only need to do this exercise once as all LittleForBig onesie size are the same. You can stick to the same size for future purchases.

1h) I am between sizes of your onesies, what do I do?

Our onesies are form fitting, so it is advised that you order a size up rather than down.

1i) Do I need to consider the fabric shrinking after washing?

Nope. LittleForBig onesies won’t shrink at all after washing. So, no boiling and no shrinking.

1j) Does LittleForBig take custom orders (custom size onesies, custom three pacifier pack, etc.)?

No, LittleForBig doesn’t have bandwidth to take custom orders because we operate with a very lean support structure to keep sell prices low for customers.

1k) What currency is displayed?

All prices are displayed in US Dollar.

1l) Return and exchange

Return: LittleForBig accept return onesies provided the onesies are not worn, washed or damaged. Returned onesies must be shipped to LittleForBig US address. Buyers are responsible for return shipping cost. Restocking fees apply.
Exchange: LittleForBig offer free size exchange to first time customers. Buyers are responsible for return shipping cost to LittleForBig US address. Provided return onesies are not worn, washed or damaged, LittleForBig would send replacements free of charge. One free size exchange per address. Exchange between different prints are NOT covered by this free exchange policy.

1m) How to apply a Gift Card

You shall have received an email with the gift card number and a “Redeem” button. Two ways to use a gift card. Click HERE for screenshot instructions.

1. Click on the “Redeem” button, it will take you to www.littleforbig.com and show that the gift card has been applied. Now, add products to your shopping cart. Then go to check out page, our system will automatically apply the gift card to your balance due.

2. Copy the gift card number. Then go to www.littleforbig.com check out page, paste the gift card number in the “Gift Card Number” blank and click “Apply Gift Card”.

Existing Order Questions:

2a) How do I know my order was successful? What is next after I place an order?

You shall expect to receive an order confirmation email right after the order is placed. The email contains your order number, order item description(s), item quantity(s), and shipping information. Check your email spam box if you didn’t receive this email. Please make sure littleforbig.com is on your email white list for future communication.
Please double check all the order information. In case wrong information was enter, please contact us at [email protected] ASAP.

2b) How do I track my order?

A few days after your order, you shall expect a shipping confirmation email from us. The email contains shipping information and tracking instructions. Carefully read the email and follow the instructions to track your order. If you didn’t receive any shipping confirmation email, please double check your email spam box. Please make sure [email protected] is on your email white list for future communication.

2c) My tracking shows “Processed Through Facility, Origin Post is Preparing Shipment”, and it has been days since last update, what does that mean?

That means your package has left China and is in transit to the destination country. Once arrive to the destination country, the tracking record will start updating again. You will have couple days to get ready for the package.

2d) My USPS.com tracking shows Shipping Label Created, USPS Awaiting Item, what does that mean?

That means your package has left China and is in transit to United States. Here is how the shipping works. LittleForBig carrier ship the package and send information to USPS for US domestic shipping. USPS wait for the package to arrive US and then take over. After that, USPS will update US domestic shipping progress on their website. In your case, the package has left China and is in transition to US. That’s why USPS awaiting item. Updates shall come in a couple days.

After Delivery Questions:

3a) How do I appropriately wash and dry my onesied to make sure they last a long time?

LittleForBig onesies are made of natural cotton fabrics. We recommend the following washing instructions to take good care of the onesies.
1. Recommend cool water hand wash with mild detergent. At the minimum, warm water wash with washer.
2. Recommend hang-to-dry. At the minimum, cool air dry with dryer.

3b) What is the best way to contact LittleForBig?

If you ever have any questions or suggestions, please feel free to send us an email at [email protected]